Shipping Policy

Shipment timeframe

We usually ship within 24 hours on a confirmed order, Tuesday-Friday, excluding public holidays.

 

Shipment provider

All rates are based on weight and made through our postal provider in Australia Post. Tracking will be enabled for all orders where available, with email updates provided by Australia Post.

Should a shipping option not be provided at check out, this indicates a country Australia Post is unable to deliver to. 

Full Tank accepts no direct liability for loss of product due to our postal providers, however, at our sole discretion, we will endeavour to replace the product once resolution with the postal provider is ascertained. Full Tank accepts no responsibility for delayed deliveries as a result of postal providers or holiday period impacts on their delivery capabilities. 

  

Post boxes

Please note we are unable to send to PO Boxes. 

 

Lost or delayed deliveries

After dispatch from the Full Tank warehouse, deliveries can take between 8-10 days to be delivered to international destinations*, and 3+ business days within Australia. 

If you feel as though your parcel has taken longer than you thought to arrive, or if you believe it is lost/missing, please email returns@fulltankmoto.org.  Our team will do its best to get in touch with Australia Post to investigate the situation. 

Ultimately Full Tank accepts no responsibility for lost shipments where accounted for by our shipping provider. Therefore we recommend you follow your tracking updates closely and advise us of any irregularities. 

*Note that holiday periods usually affect delivery at certain times of the year. Rural destinations within a country can also slow delivery timeframes. Many countries now impose local duties on postal orders which can also slow down actual delivery times (see Local Duties section below). 

 

Tracking your order

Yes. Each shipment receives a tracking number which will be sent to your email and you can track your order via the Australia Post tracking website here

 

Returned Goods

Unclaimed deliveries which are returned to Full Tank can be sent back at your expense. Therefore we recommend having packages delivered to an address where it can be signed and received. Any returns as a result of an incorrectly provided address can also be sent back at your own cost. 

 

Customs delays

Where mail is held for an extended period or delayed by customs or quarantine authorities, they’ll get in touch with the addressee directly to let them know. If you see the track status ‘possible delay’ (or similar) when tracking your item or in tracking notifications, this usually indicates your item is being delayed by customs.

 

Local Duties & VAT Thresholds (International Orders Only)

To comply with export terms, all orders must be declared as merchandise along with a value. All deliveries are sent as DDU (Delivery Duty Unpaid). Orders cannot be listed as gifts. 

Some countries through Europe, UK, Canada and others can incur VAT, local import duties and/or border fees. Our revised terms for international customers (as of Feb 2019) state your payment is to be registered as a donation to the charity. This enables us to now ship declaring only the lower product cost of your purchase (not your overall contribution). This will help minimize such duties, if any, for our supporters in such markets. 

Where an item has been returned as part of a product exchange, this will be listed on our invoice to help customers avoid any duplication of local duties.

If your delivery is held for duties this can hold up the shipment in your country of origin until local payment is received. All such charges are at your own expense and responsibility to clear domestically. 

Below we have provided a current list of duties and thresholds in key markets. If your country is not displayed, please consult with your local customs.

 

VAT THRESHOLDS*

We ship goods based on actual cost and do not include the overall contribution (donation) value of your purchase.

Country VAT/GST threshold VAT/GST percentage
United States 800 USD
VAT is not automatically charged on imported goods. State taxes differ
United Kingdom 15 Pound

20%

Australia 1000 AUD 10%
Italy 22 Euros 22%
Germany 22 Euros 19%
France VAT always payable 20%
Spain 22 Euros 21% 
Netherlands 22 Euros 21%
Belgium 22 Euros

21%

Canada 20 CAD
Depends on the province. Standard GST rate at 5% plus province rate and others
Brazil 50 USD 17% average
Switzerland 5 CHF 8%
Portugal 22 Euros 23%
New Zealand 225 NZD 15%
Denmark 80 DKK 25%
Mexico Postal service: 300 USD, Express Courier: 50 USD 16%
Austria 22 Euros 20%
Sweden 1300 SEK 25%
Poland 22 Euros 23%
Greece VAT always payable 24%
Argentina 25 USD 21%

 *The above rates are subject to change. In-country Duties or Customs fees may also be applicable depending on the value. Please consult your local customs services for up to date thresholds and duties.  

 

Sorry, I still have a question not answered here. 

No problem. Email us at returns@fulltankmoto.org with your question.

 

 

SIZE & STYLE

MENS TEES

Men's tees are a regular fit based on European sizing.
As we are a new brand, please be sure to measure against the size chart provided to avoid ordering an incorrectly sized item.
If in any doubt about your size, if used to American sizing or if you would prefer a slightly more relaxed fit, we recommend ordering one size up. 
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STYLE

Full Tank tees are currently a retro open neck style. 
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Open Neck Style
 

WOMENS TEES

Women's tees are designed as a slim fit.
As we are a new brand, please be sure to measure against the size chart provided to avoid ordering an incorrectly sized item.
If in any doubt about your size, or if you would prefer a slightly more relaxed fit, we recommend ordering one size up.
 

PRODUCT CARE

Please be sure to follow the care instructions provided.
Wash inside out. Wash with similar colours. Warm rinse 30 degrees. Do not tumble dry. Warm iron avoiding labels & prints.
Size Guide